Return policy

At Apangmaster, customer satisfaction is our top priority. If you are not completely satisfied with the products you purchased, we will gladly offer return and exchange services. Please read the following policy carefully to understand our return process.

1. Return Eligibility

  • Return Period:
    You have 30 calendar days from the date of delivery to request a return or exchange. After this period, we will not be able to offer a refund or exchange.

  • Product Condition:
    To be eligible for a return, items must be unused, in the same condition as when you received them, and with the original packaging. Damaged, altered, or used items will not be accepted for returns.

  • Non-returnable Items:
    For safety or hygiene reasons, certain items are non-returnable. These items include:

    • Personalized or custom items
    • Items that have been used, opened, or washed

2. How to Return

To initiate a return, please follow these steps:

  • Contact our customer service team by email at [email protected] or by phone at 1 910-625-4719 within 30 days of receiving your order.
  • Provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return. If the item is damaged or defective, please include clear photos of the issue.
  • Our customer service team will guide you through the return process and, if applicable, provide a prepaid return shipping label.

3. Return Shipping Fees

  • Return Shipping:
    Unless the item is defective, damaged, or we made a shipping error, the customer is responsible for return shipping fees. If your return meets these conditions, we will cover the return shipping costs.

  • Original Shipping Fees:
    The original shipping fees paid at checkout are non-refundable unless the return is due to our fault or error.

4. Refunds and Exchanges

Once we receive your returned item(s) and inspect their condition, we will process your refund or exchange request:

  • Refunds:
    If your return is approved, we will refund your original payment method. Refunds are typically processed within 5-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

  • Exchanges:
    If you would like to exchange the item for a different size, color, or model, we will be happy to assist with the exchange. If the item you wish to exchange is out of stock, we will issue a refund for the returned item.

5. Damaged or Defective Items

  • Defective or Damaged Items:
    If you receive a defective or damaged item, please contact us immediately and provide clear photos of the damage or defect. We will arrange a replacement or full refund, including return shipping fees (if applicable).

  • Wrong Item Shipped:
    If you receive the wrong item, please notify us within 7 days of receiving the order. We will send you the correct item and provide free instructions for returning the incorrect item.

6. Special Cases

  • Order Cancellations:
    If you wish to cancel your order, please contact us as soon as possible. We will be unable to cancel an order once it has been processed or shipped. If you receive an unwanted package, you can initiate a return following the policy above.

  • Gift Returns:
    If you received a gift and wish to return it, please contact us to arrange a return or exchange. We can issue a refund to the original purchaser or provide a store credit for your next purchase.

7. Processing Time

Once we receive your returned item(s), we will process the return within 5-7 business days. You will receive an email notification once the return has been processed.

Please note that refunds may take up to 10 business days to appear on your bank statement, depending on your payment provider.

8. Contact Us

If you have any questions or concerns about our return policy, please feel free to contact our customer service team:

  • Email: [email protected]
  • Phone:+1 910-625-4719
  • Address: 272 Juniper St, Park Forest, IL 60466, United States

We are committed to ensuring you are fully satisfied with your purchase, and our team is here to assist with any return, exchange, or refund inquiries.

9. Policy Updates

This return policy is subject to change without notice. We recommend checking this policy regularly to stay informed of any updates.

Note: Please ensure that the item(s) you are returning meet the eligibility requirements above, as we cannot process returns that do not comply with our policy.