Shipping policy

At Apangmaster, we are committed to providing you with the best shopping experience, which includes fast and reliable shipping. This Shipping Policy outlines our shipping procedures, including shipping options, costs, and delivery times. By purchasing from our website, you agree to the terms in this policy.

1. Shipping Destinations

We offer shipping services to most locations worldwide. However, some regions may have shipping restrictions or limitations due to third-party courier services. If your address is outside of our standard shipping areas, please contact our customer service team for more information.

2. Shipping Methods and Delivery Time

  • Standard Shipping:
    For most foreign orders, standard delivery typically takes 7-15 business days. The delivery time may vary due to external factors such as your location, delivery volume, weather, or customs delays.

    • Cost: $10.00 (Orders under $60.00)
    • Free for orders over $60.00.

  • Expedited Shipping:
    For faster delivery, we offer expedited shipping, which typically takes 3-7 business days. Please note that expedited shipping is subject to availability and may not be available for all products or locations.

    • Cost: $20.00

3. Order Processing and Handling

  • Orders are processed and shipped within 1-3 business days of receiving payment. However, please allow additional processing time during peak seasons or promotional events.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive an email notification with a tracking number and shipping details.

4. Shipping Charges

  • Shipping charges are based on the total weight of the items, the delivery address, and the shipping method selected at checkout.
  • Standard shipping costs for orders between $0.00 and $60.00 are $10.00. Orders above $60.00 qualify for free standard shipping.
  • Expedited shipping costs are $20.00, regardless of the order total.
  • International shipping charges will be calculated at checkout based on the shipping destination and selected shipping method.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website. Please allow 24 hours for the tracking information to update.

If you have trouble tracking your order or if the tracking information is unclear, please contact our customer service team, and we will assist you.

6. Shipping Delays

While we make every effort to ensure timely delivery, there are several factors outside of our control that can cause delays, including:

  • Weather conditions
  • Natural disasters
  • Holidays and peak shopping periods
  • Carrier delays or strikes
  • Customs processing (for international orders)

We are not responsible for delays caused by these external factors, and we recommend that you plan ahead when placing time-sensitive orders.

7. Lost or Damaged Packages

  • Lost Packages:
    If your package is lost in transit, please contact us within 30 days of the shipping date. We will investigate the issue with the carrier and provide assistance to resolve the situation.

  • Damaged Packages:
    If your package arrives damaged, please take photos of the damage and contact us within 7 days of delivery. We will work with you to resolve the issue by providing a replacement or refund, depending on the circumstances.

8. Incorrect or Missing Shipping Information

Please ensure that all shipping information provided is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses. If you notice an error in your shipping information after placing an order, contact us immediately, and we will attempt to make the correction. However, once the order is processed and shipped, we cannot guarantee changes to the address.

9. International Shipping & Customs

  • Customs Duties & Taxes:
    International customers are responsible for any customs duties, taxes, or additional charges imposed by their country upon delivery. These fees are determined by the customs authorities in the destination country and are not included in the shipping cost at checkout.

  • Customs Delays:
    Customs clearance may cause delays in international shipments. These delays are beyond our control, and we encourage customers to check with local customs authorities for more information.

10. Shipping Restrictions

Certain products may not be eligible for shipping to specific locations due to local laws or carrier restrictions. In these cases, we will notify you prior to processing the order, and we will offer a full refund or assist you with selecting a similar product that can be shipped to your location.

11. Contact Us

If you have any questions about our shipping policy or if you need assistance with your order, please do not hesitate to contact our customer service team:

  • Email: [email protected]
  • Phone: +1 910-625-4719
  • Address: 272 Juniper St, Park Forest, IL 60466, United States

We are here to assist you and ensure your shopping experience with Apangmaster is smooth and satisfactory.

12. Returns and Exchanges

Please refer to our Returns and Exchanges Policy for details on how to return or exchange an item. If you have any questions or concerns about our shipping process or need to initiate a return, we are happy to assist you.

Note: This Shipping Policy is subject to change at any time. We recommend checking this page periodically for updates.